Payment Policy
At Castiles, we want your shopping experience to feel easy from the moment you browse to the moment you check out. That’s why our payment process is designed to be simple, secure, and flexible, so you can focus on choosing pieces you truly love.
We accept a variety of trusted payment methods including:
- Visa
- Mastercard
- Shop Pay
- American Express
- Apple Pay
- Google Pay
- Union Pay
All payments are processed in EUR, and the total amount will be charged once you place your order. In some cases, your bank may place a temporary pre-authorization hold before confirming the final charge. This is completely normal and usually clears automatically.
Your security is a priority at Castiles. Every transaction is protected with SSL encryption, and we only work with reliable, established payment providers. Your card details are never stored on our servers, and payments are handled securely between you and your bank or payment provider.
If anything goes wrong during checkout, please double-check that your payment details are correct and match your bank’s records. If you still need support, email us at support@castiles.com and our team will be happy to assist.
To help keep shopping safe for everyone, we also monitor for unusual or suspicious activity. If something appears out of place, we may contact you to confirm your details before dispatching your order.
With Castiles, you can shop with confidence knowing your payment is handled safely and securely from start to finish.