Shipping policy
At Castiles, we treat shipping as part of the overall experience. When you order fashion pieces online, you should feel confident about what happens next: clear timelines, careful handling, and a smooth delivery process from checkout to your doorstep.
We deliver within the United Kingdom and Ireland, and we currently ship exclusively to addresses in the United Kingdom and Ireland. All orders are packed with attention to detail before dispatch, so your items arrive looking and feeling just right.
We cover all delivery costs within the United Kingdom and Ireland, so shipping is free of charge at checkout.
Delivery Timeframes
- Processing time: Orders are processed within 1–2 business days before dispatch.
- Standard delivery: Delivery usually takes 3–7 business days once shipped.
- Total delivery time: Your order should arrive within 4–9 business days.
Daily Order Cut-Off
Our daily cut-off time is 5:00 PM (GMT+00:00) Greenwich Mean Time (Dublin), Monday through Saturday.
Orders placed before the cut-off time begin processing sooner. Orders placed after the cut-off time will be handled from the next business day.
Tracking Your Order
As soon as your package leaves our hands, you will receive a dispatch confirmation email with tracking details. This lets you follow your delivery progress from shipment to arrival.
Possible Delays
We do everything we can to keep deliveries on schedule. However, delays may occasionally happen during high-volume periods or due to unexpected events such as weather disruption or logistical issues.
If your shipment is impacted, we will keep you informed so you’re never left wondering.
Need Help?
If you have any questions about shipping, tracking, or delivery, contact us anytime and we’ll gladly assist you.
Email: support@castiles.com