Terms of service
Castiles is the trading name of Castiles. These Terms and Conditions govern access to and use of the website https://castiles.com/, operated by Castiles, with its registered office at 5, Kylebeg, Cill Beg Manor, Co. Laois, R32 X9W7, Ireland. These Terms also apply to all fashion products and services made available through the Website.
By visiting the Website or purchasing from us, you agree to be legally bound by these Terms.
Company name: Castiles
Address: 5, Kylebeg, Cill Beg Manor, Co. Laois, R32 X9W7, Ireland
Email: support@castiles.com
Keep up with new drops and styling inspiration by following @castilesofficial.
Browsing the Website does not require registration. However, placing an order or accessing certain services may require you to provide information and accept these Terms. Castiles offers fashion products through this Website, and these Terms outline the rights and responsibilities of both Castiles and its users. If you do not accept these Terms, please do not use the Website or our services. The terms “we,” “us,” and “our” refer to Castiles.
Any new features, tools, or services added to the Website will also be subject to these Terms. We may update these Terms from time to time, and the revised version becomes effective once published on this page. Our online store infrastructure is provided by Shopify Inc.
SECTION 1 – ONLINE STORE CONDITIONS
By agreeing to these Terms, you confirm that you are legally capable of entering binding agreements under the laws applicable to you, or that you have obtained consent from a parent or guardian if required.
You may not use our Website or products for unlawful purposes or violate any applicable laws, including intellectual property laws.
Uploading viruses, malware, or harmful code is strictly prohibited.
Any breach of these conditions may lead to immediate suspension or termination of access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or restrict access to anyone at any time for lawful reasons.
Non-payment information may be transmitted over different networks and adapted to technical requirements. Payment information is always encrypted during transmission.
You agree not to reproduce, copy, sell, or exploit any part of the Website, service, or contact information without our written consent.
Headings are included for convenience and do not affect the interpretation of these Terms.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
Information on the Website is provided for general reference. We do not guarantee that all content is fully accurate, complete, or current.
Some materials may be historical and provided for context only. We may update Website content at any time but are not obligated to do so. It is your responsibility to review changes.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Product prices may change without prior notice.
We may modify or discontinue any product, service, or Website feature at our discretion.
We are not responsible for any modifications, price adjustments, or discontinuation of services.
SECTION 5 – PRODUCT INFORMATION
Some products may be available exclusively online and may have limited quantities. Returns and exchanges are handled according to our Returns and Refunds section below.
We aim to present product images and descriptions as accurately as possible, but display settings on your device may affect how colors appear.
We may limit sales of products to certain individuals or regions where required and may adjust product details at any time.
We do not guarantee that products or services will meet every individual expectation.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel any order at our discretion. Limits may apply to quantities purchased per person, household, or order.
If we change or cancel an order, we will attempt to notify you using the contact details provided.
You agree to provide accurate and current billing and account information for all purchases.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools or services offered by third parties. These are provided without warranties or guarantees.
Your use of third-party tools is at your own risk, and you should review their terms before use.
Future tools and services introduced will also be governed by these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may feature materials or services from third parties. We are not responsible for third-party content, websites, or transactions.
Please review third-party policies before engaging with their services.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
Any feedback, suggestions, or submissions you send to us may be used by Castiles without restriction.
We are not required to keep submissions confidential, provide compensation, or respond.
We may remove content that we consider unlawful, offensive, or inappropriate.
You are responsible for ensuring your contributions do not infringe on the rights of others or contain harmful material.
SECTION 10 – PERSONAL INFORMATION
Personal data submitted through our store is handled according to our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, Website information may contain errors or omissions related to product descriptions or availability.
We may correct inaccuracies and update information at any time without prior notice, including after an order has been placed.
We are not obligated to update information unless required by law.
SECTION 12 – UNACCEPTABLE USES
You may not use the Website or its content for unlawful activities, intellectual property violations, harassment, discrimination, spreading false information, distributing harmful software, collecting personal data without consent, spamming, or bypassing security features.
We may restrict access to users who violate these rules.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service.
All services and products are provided “as is” and “as available” without warranties of any kind.
Castiles and its affiliates are not liable for indirect or consequential damages, including lost profits or data, arising from use of the Website or products, to the extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Castiles and its affiliates harmless from claims or expenses resulting from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions remain valid and enforceable.
SECTION 16 – TERMINATION
Obligations incurred before termination remain effective after termination.
You may stop using the Website at any time.
We may suspend or terminate access if you breach these Terms.
SECTION 17 – COMPLETE AGREEMENT
These Terms and referenced policies form the entire agreement between you and Castiles, replacing prior agreements.
Any failure to enforce a provision does not waive our rights.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Ireland.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The current version of these Terms is available on this page. We may revise these Terms at any time. Continued use of the Website after updates indicates acceptance.
SECTION 20 – RETURNS AND REFUNDS
At Castiles, we want you to feel great about every purchase. If something isn’t quite right, we’ll help you through the return or exchange process in a clear and fair way.
Return Window
You have 60 days from the date your order is delivered to request a return.
Return Conditions
To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- Returned with all original packaging included
If an item shows signs of wear, use, or damage after delivery, we may not be able to approve the return.
No Restocking Fees
We do not charge restocking fees.
How to Start a Return
To begin a return, please email us at support@castiles.com and include:
- Your order number
- The item(s) you would like to return
- The reason for the return (optional, but helpful)
Our team will reply with the next steps to complete your return.
Return Shipping
Return shipping costs are the customer’s responsibility.
For your peace of mind, we strongly recommend using a trackable shipping service. This helps ensure the return can be traced and confirmed as delivered.
Exchanges
If you would prefer an exchange, we’re happy to help. Simply email support@castiles.com with your order number and the exchange request, and we’ll guide you through the process.
Refunds
Once we receive and inspect your return, your refund will be processed within 7 business days.
Please note that after the refund is issued, your bank or payment provider may take additional business days to complete the transfer and show the funds in your account.
Need Help?
We’re here to make this easy. If you have any questions about returns, exchanges, or refunds, contact us anytime at support@castiles.com
SECTION 21 – CONTACT INFORMATION
For questions, feedback, or support, please contact us:
Company name: Castiles
Address: 5, Kylebeg, Cill Beg Manor, Co. Laois, R32 X9W7, Ireland
Email: support@castiles.com
Keep up with new drops and styling inspiration by following @castilesofficial.
We appreciate you shopping with Castiles, where modern fashion meets individuality and confident expression.